Plain words about your details.

Who we are

Listed Window Refurbishment Ltd (registered in Scotland, company no. SC311445), Unit 14, 70 Strathclyde Street, Glasgow G40 4JR, is responsible for the personal details you give us. Contact us about your data at info@listedwindowrefurbishment.co.uk or on 0141 556 3327.

What we collect and why

When you use the enquiry form or phone us, we collect the details you give: your name, phone number, email address, town or postcode, the type of work, whether your building is listed, how many windows, your message, any photos or drawings of your windows you attach, the best time to call and, if you tell us, how you found us. We use them only to respond to your enquiry, arrange your survey, prepare your quotation and, if you go ahead, carry out and guarantee the work. Knowing how you found us also helps us see which of our advertising is worth keeping.

Our lawful basis is that you have asked us to take these steps before entering into a contract with you. Where you become a customer, we also keep records because the law requires it (for example for tax), and because we have a legitimate interest in honouring our guarantees.

We do not sell your details, share them for marketing, or add you to mailing lists. You only need to give us enough to contact you: a phone number or an email address.

Who handles your details for us

• Netlify, which hosts this website, receives and stores form submissions and photos, and emails them to us. Netlify processes data in the United States under the UK Extension to the EU-US Data Privacy Framework (the UK-US "data bridge").
• Akismet, used by Netlify, checks each form submission for spam.
• Google (Google Ads and Google Analytics), only if you accept cookies (see Cookies below).
• Our email provider holds the enquiry emails we receive.

How long we keep it

If your enquiry does not lead to work, we delete your details within 12 months. If you become a customer, we keep job records for six years after the work is finished, for tax and guarantee purposes, and then delete them.

Cookies

We advertise on Google. Only if you click "Accept" on our cookie banner, this site loads Google Ads and Google Analytics, which set cookies to count how many people contact us after seeing an advert, to show our adverts to people who have visited this site, and to see how the site is used. If you then send an enquiry, Google Ads may also receive a scrambled (hashed) copy of the email address or phone number you enter, so it can match the enquiry to an advert click without seeing the details themselves. Google receives details of your visit, such as pages viewed and your IP address, and processes them in the United States. If you click "Reject", or ignore the banner, none of this loads and no cookies are set.

We remember your choice in your browser so we do not ask on every page; that note is not a cookie and contains nothing about you. You can change your mind at any time with the "Cookie settings" link at the bottom of every page.

Our fonts are served from this website itself, not from a third party.

Your rights

Under UK data protection law you can ask us what details we hold about you, and ask us to correct them, delete them, or stop using them. Email info@listedwindowrefurbishment.co.uk or phone 0141 556 3327. We will acknowledge a complaint about how we handle your data within 30 days.

If you are unhappy with our answer, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Last updated October 2026.