Straight answers about your windows.

It depends on each window, which is why we do not publish a price list. The size of the window, its condition, how easy it is to reach (upper floors can need scaffolding or access equipment), how many windows there are, whether you restore, double glaze or replace, and whether the building is listed all change the cost. So every job starts with a free survey and a written, itemised quotation for each window, and you only pay for the work each one actually needs. Traditional pointing and full painting are included as standard: there are no hidden extras. See what affects the cost.

Yes. The survey is free, the quotation is written and itemised, and there is never any obligation to go ahead.

We do not offer finance ourselves, but help is often available. Home Energy Scotland offers interest free loans of up to £8,000 for replacing single glazing with double glazing, where your home's energy certificate recommends it, and a draught proofing grant can be added alongside. You must have its written offer before work starts. See funding for sash windows in Scotland.

Yes. No job is too small or too large: from a single window to a whole tenement or business premises.

Usually not. Decayed timber is spliced out and renewed in treated redwood using time served joinery, sills are replaced where needed, and cords and weights are rebalanced. Where a window truly is beyond saving, we make a complete new sash and case window to match, single or double glazed. See restore or replace?

Yes. Your original case stays in the wall and we make new slim double glazed sashes for it in our Glasgow workshop, matched to the existing sections and sight lines. You get modern warmth and quiet with nothing changed to the eye. See double glazing upgrades.

Yes. New sashes and windows are made to the pattern of your originals, in hardwood, softwood or Accoya, painted in any colour or finished in one of over 70 stain combinations, so they sit alongside the rest of your windows without standing out.

Yes, where the rules allow. uPVC is not accepted in listed buildings, and at the front of a building in a conservation area a change in appearance needs the council's prior approval, so there we recommend timber. For rear windows, rental properties and homes outside conservation areas, we also supply and fit uPVC sash windows, and we will give you an honest comparison with timber. See uPVC sash windows.

Yes, as standard. The joint between case and stonework is raked out and repointed by hand in burnt sand and linseed oil mastic, and our own painters finish inside and out in microporous paint.

Like for like work generally does not: repairs, and new single glazed sashes made to match the originals exactly as part of a refurbishment. Changing the design or glazing, such as new double glazed sashes, or replacing whole windows in a listed building needs listed building consent (in Glasgow, planning permission too for replacement windows), and in a conservation area a change to how front windows look needs prior approval. Our guide to listed buildings and double glazing sets out the rules.

It is our speciality. We have worked hand in hand with conservation and listed building authorities across Scotland for more than thirty years, on buildings from tenement flats to Edinburgh City Chambers and Scotland Street School Museum.

Yes. We help with listed building consent and planning applications, including the drawings, and we are used to working with conservation officers.

Our own people. Everyone on your job is directly employed by us: time served tradesmen and the apprentices they train. Our operatives carry valid CSCS cards, and we are CITB registered. We do not use subcontractors.

Each trade finishes before the next begins, the site is left tidy every evening, and a General Liaison Officer, your single point of contact, keeps you updated every day the job runs.

Yes. We carry £5 million public liability insurance and are SafeContractor approved, which means our health and safety arrangements are independently assessed. Insurance documents are available on request.

Restoration work carries a 5 year guarantee, and new work, meaning new windows and new sashes, carries a 10 year guarantee. Aquamac draught proofing has a lifetime guarantee. Our microporous paint has an expected life of up to 14 years, which is the paint's rating rather than a guarantee.

Central Scotland, from our Glasgow workshop, with local lines for Edinburgh and Stirling: including Perth, Paisley, Motherwell, Kilmarnock, Dundee, Ayrshire, Lanarkshire, Renfrewshire and Fife.

Yes. We work on single flats, whole tenements, town halls, schools and business premises. Choose "Landlord / factor" or "Commercial / heritage project" on the form and tell us about the building.

Yes. Joiners and builders across the UK and Ireland order our made to measure sash and case windows. See trade supply.