What to expect
From first call to finished windows.
Having work done on your windows means people in your home. Here is exactly what happens at each stage, how to get ready, and what you are left with when we are done.
Before the work
Survey, quotation and consent
You get in touch
Send the form, with photos if you have them, or call the line nearest you. We aim to call you back the same working day.
Free survey
We visit at a time that suits you and assess every window individually, so each one gets only the work it needs.
Written quotation
A clear, itemised quotation with our honest recommendation for each window: restore, upgrade or renew. There is never any obligation.
Consent, if needed
If your building is listed or the work changes how front windows look, permission may be needed first. We help with the application, drawings included. See our listed building guide.
Funding, if you are using it
If you are applying for a Home Energy Scotland loan, wait for its written offer before we start. See funding your windows.
We agree a start date
New sashes and windows are made in our Glasgow workshop first, so we fit them once they are ready.
Getting ready
Preparing your home
A little preparation helps the work go quickly and keeps your belongings out of the way. Before we arrive, it helps if you can:
- Clear windowsills and the area just in front of each window.
- Move furniture back from the windows, and take down curtains, blinds and anything fixed to the window.
- Put away fragile or valuable items in the rooms we are working in.
- Keep pets in another room while we are working.
- In a tenement, let your neighbours or factor know if we need to use the close or put up access.
- Tell us about anything we should know, such as alarms, broadband cables under a window, or someone in the house who needs quiet.
While we work
Six stages, in the right order
Each trade finishes before the next begins. Our own directly employed tradesmen do every stage. A General Liaison Officer, your single point of contact, keeps you updated every day the job runs, and the site is left tidy every evening.
Survey
Every window is assessed and scheduled individually.
Joinery
Decayed timber is spliced out, sills renewed, sashes eased, cords and weights rebalanced.
Glazing
Original glass is kept wherever possible; cracked panes are replaced like for like.
Draught proofing
Discreet Aquamac seals are fitted, so rattles stop and heat stays in.
Pointing
The joint between case and stonework is repointed in burnt sand and linseed oil mastic.
Decoration
Full internal and external painting is included as standard.
When we are done
Guarantees and aftercare
Restoration
Restoration work carries a 5 year guarantee, and Aquamac draught proofing a lifetime guarantee.
New work
New windows and new sashes carry a 10 year guarantee.
Paintwork
Microporous paint with an expected life of up to 14 years (the paint's rating, not a guarantee). Our window care guide explains how to keep it that way.
If anything is not right after we finish, call the line nearest you or email info@listedwindowrefurbishment.co.uk and we will look into it.
Arrange a free survey
Not sure whether to restore, upgrade or renew? Let us have a look.
Tell us a little about your windows, with a photo or two if you have them, and we will call you back to arrange a visit.
You enquire
Send the form, with photos if you have them, or phone us. We aim to call you back the same working day.
Free survey
We visit at a time that suits you and assess every window individually.
Written quote
A clear, itemised quotation with no hidden extras — and never any obligation.